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Privacy Policy

Last updated 5 November 2026

Who runs AutoQ Pro

AutoQ Pro is run by Niall Craig, Loughanstown, Delvin, Co. Westmeath, N91 CD83, Ireland, who is responsible for your data. For any privacy question or request, email support@autoqpro.app.

What we collect

Browsing the fault library needs no account, and we collect no personal data for it. This includes the AutoQ Pro Free app: it has no accounts, and your searches stay on your device. There are no ads, no analytics and no tracking. Like any website, our hosting provider handles technical data such as your IP address to deliver the pages and keep the service secure. When you sign in or create an account, the server also keeps your IP address in memory for up to 24 hours to stop password guessing and mass sign-ups; it is not saved.

If you create an account, we store:

  • your email address;
  • your password, only in scrambled (hashed) form - we can never read it;
  • your name, if you choose to add one;
  • when the account was created and last changed.

If you use the AI Technician, we store:

  • the questions you type and the answers you receive, linked to your account;
  • how much you have used it each day, to apply the daily limit;
  • if you report an answer, the report: your email address, the question, the answer's summary and any note you add, so we can review it.

With each question, the app also sends your phone's time zone (for example "Europe/Dublin"). We use it only to work out your country, so repair costs are shown in your currency and at local prices; the time zone itself is not stored, but the answer names the country its prices are for. We never ask for or use your GPS location.

If you use the free AI reports in AutoQ Pro Free (no account needed), we store:

  • a scrambled (hashed) copy of a random ID the app creates on your device, so each device gets its three free reports;
  • a scrambled copy of your internet (IP) address, deleted after 24 hours, which limits free reports per connection;
  • if you report the answer, the report: the vehicle, the question, the answer's summary and any note you add.

Your vehicle details and question are sent to the AI providers to write the report, but we don't keep them with your device ID. The reports themselves are saved only on your device.

Please don't include personal details, such as your name, address or registration number, in your questions. We send you emails only for your account: a welcome email when you sign up, and a reset link when you ask for one.

What is stored on your device

Your browser or the app keeps your sign-in session, your display preferences and any AI reports you save to your Vehicle Logbook (with the vehicle, mileage and notes you add to them), plus a copy of the app's files so the fault library works offline. AutoQ Pro Free also keeps its random device ID, how many of its free reports you have used, and those reports. We don't use advertising or tracking cookies.

Who processes your data

  • Playcode hosts the app, its database and outgoing email, and connects it to the AI providers.
  • Cloudflare passes AI report requests from our server to Google Gemini.
  • Google (Gemini) and Anthropic (Claude) receive the text of your AI Technician questions (including the free reports' vehicle details and question) in order to write the answers. These providers may process data outside the European Economic Area.

We never sell your data or share it for advertising.

Why we use it

We use your account details and AI Technician history to provide the service you signed up for. We use usage limits and technical data in our legitimate interest of keeping AutoQ Pro secure and preventing abuse.

How long we keep it

We keep your account and AI Technician history until you delete your account. Deleting it removes them. For AutoQ Pro Free, the scrambled internet address is deleted after 24 hours; the scrambled device ID is kept so the free reports stay three per device. Copies in backups are overwritten over time.

Your rights

You can ask to see, correct, export or delete your data, or object to how we use it. Emailsupport@autoqpro.app and we will reply within one month. You can also complain to Ireland'sData Protection Commission.

Delete your account

You can delete your account and everything linked to it at any time:see how to delete your account.

Children

AutoQ Pro is a tool for drivers and mechanics and is not intended for children under 16.

Changes to this policy

If this policy changes, we will update this page and the date at the top.